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Open Poetry #40
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ivordavies
Senior Member
since 2007-01-10
Posts 739
Chester, England

0 posted 2007-05-24 03:49 AM



Customer Service

I took on a job I thought that I liked,
a service I have to provide.
Giving customers help with things that go wrong
always makes me feel happy inside .

For many long years I have done really well
and I’m sure it is me who knows best.
If it wasn’t for me and my colleagues alike
then our Company would cease to exist!

Do I really believe what my boss says to me
that our profits are on a decline
and that losing our way we will go bust one day,
but surely that’s his job not mine.

He said we must change, yes, alter our ways,
our customers want so much more,
I’ve been here for years and I know I know best,
I told him “I’ve heard it before”.

Now there’s targets he’s set and I’m asked everyday
does my part really help to provide
a reason for me to remain on their pay,
do I do what we need to survive.

Our Company now makes a profit, I’m told
but  I groan and complain everyday.
I’m good, don’t you know, I really think so,
why check? ...’cause it best just ‘my’ way.

The problems you see are theirs, it’s not me,
they’re caused by those people inside.
If you left it to me and let us run free
we’d be happy and bring back our pride.

The rules are quite clear, I must just do my job,
I’m expected to now get in line
and give to my customer, colleagues and boss
what they ask and meet their needs not mine.

I now see it’s my role to provide what they say
though sometimes I may disagree.
I really must try to stop judging them
and look so much closer at me.

If they make a mistake, and I know that they will,
and I’m sure it will show with hindsight.
I’ve got to admit that I’ve often been wrong
at times when ‘I’ thought I was right.

So I now do my job by the rules he has set
for there’s things that I just couldn’t see.
By helping our Company try to survive
my boss was just working for me!

Ivor G Davies

The moment created this second, is a  moment that's going to last.
It lives the full spectrum of time, the future, the present and past.

© Copyright 2007 Ivor G Davies - All Rights Reserved
Drauntz
Member Elite
since 2007-03-16
Posts 2905
Los Angeles California
1 posted 2007-05-24 06:36 PM


Sir, I thought that you were the boss. For the better, here you can write freely in PIP, no need to please any customer.  

enjoyed your poem.

passing shadows
Member Empyrean
since 1999-08-26
Posts 45577
displaced
2 posted 2007-05-24 08:11 PM


with recently losing my job, I wonder who I am as far as career

I have pictured myself in so many positions

customer service jobs seem to be the majority of what's out there

good write Ivor

TerryW
Senior Member
since 2000-03-23
Posts 779
Louisville, Mississippi, USA
3 posted 2007-05-24 09:54 PM


Very insightful!  And a new take on things!
And an excellent transition from one belief to another.  Kudos!  This is wonderful!

~Terry

~you reached inside, you touched my heart,
and I am all the better for it~
Terry A. Woodson, Jr.

Fairplay
Member
since 2007-01-15
Posts 222
England
4 posted 2007-05-27 04:17 PM


I take my orders straight from God
Not from the ones between
But must admit that so far thus
His face I’ve never seen
This doesn’t mean he don’t exist
In fact with me that’s fine
I hope to live much longer see
And give him plenty of time

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