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Ok, I'm totally lost ...

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Jeffrey Carter
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since 04-08-2000
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State of constant confusion!


0 posted 04-28-2004 04:58 PM       View Profile for Jeffrey Carter   Email Jeffrey Carter   Edit/Delete Message      Find Poems  View IP for Jeffrey Carter


Hi Everyone,

A friend of mine sent me an email today asking for help, but I have no idea how to fix the problem they are having. If one of you has any suggestions I would appreciate it very much.

Here is the body of the email ...

Hey Jeff,
                   I have not gone back and tried to uninstall comet cursor program thought I would put in my virus scan first then they suggested I do a scan before I go on the internet so I did this is what the results were :
           Files to be found infected ...0...
1.    File name:..C:\_RESTORE\ARCHIVE\FS2444.CAB
    STATUS:....POTENTIALLY UNWANTED PROGRAM
    PROGRAM NAME:...DIALER-RAS.ai
2. FILE NAME:...C:WINDOWS\NDNUNINSTALL4_50.EXE
    STATUS :... POTENTIALLY UNWANTED PROGRAM
   PROGRAM NAME IALLER-RAS.ai
there suggestions:
          CLEAN                QUARINTINE               DELETE
           ON THE FIRST ONE I COULD NOT DO EITHER ONE !
           THE SECOND ONE I COULD NOT CLEAN , BUT..IT DID QURINTINE IT...
              SO WHAT SHALL I DO NOW ??

This person uses McAfee antivirus software.

Thanks in advance for any help you can give.
        
Aenimal
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since 11-18-2002
Posts 7451
the ass-end of space


1 posted 05-02-2004 09:35 PM       View Profile for Aenimal   Email Aenimal   Edit/Delete Message      Find Poems  View IP for Aenimal

First thing to do is check the website or run a search for the specific virus names. Also the site may have virus specific removal tools. They will usually take care of the problem and adjust the registry. if not or you are unsure, contact macafee support.
Christopher
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since 08-02-99
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Purgatorial Incarceration


2 posted 05-03-2004 10:50 AM       View Profile for Christopher   Email Christopher   Edit/Delete Message      Find Poems  View IP for Christopher

i wouldnt' worry about it - if it's not listed as a virus and it's quarantined to boot, very unlikely that there will be any problems.
Jeffrey Carter
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since 04-08-2000
Posts 2424
State of constant confusion!


3 posted 05-03-2004 05:47 PM       View Profile for Jeffrey Carter   Email Jeffrey Carter   Edit/Delete Message      Find Poems  View IP for Jeffrey Carter

thanks for the replies guys I think they contacted McAfee and got it fixed
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