I know what you mean Serenity. From a Canadian vantage, I used to be so proud of our system, and still am in many ways ... but it too has taken a nose dive over the last several years from a "service" standpoint.
Although we don't have the insurance worries that you do in the U.S., the patient care has suffered tremendously with drastic cuts. They've closed so many beds and let go of so many nurses, that the staff left are run ragged. They do the best they can, and I applaud so many of them, but the government just keeps cutting back. Sooner or later, we all suffer for that.
I'd write a letter to your government representative in your area, and cc the hospital administration. Do it when you're not angry, keep it factual and ask them to respond to your issues. They may not be able to do much of anything at this point, but it will make you feel better knowing you've been heard.