I worked in the resort/restaurant business for 20+ years. I worked my way up from busboy to 1st cook/manager. I always put out quality food and never made customers wait for their meal. I've organized banquets where I was asked to come to the dining room where I received ovations, this also happened when I was able to feed a full restaurant with no order getting out later than 15mins after I received the ticket.This was particularly hard as I was usually the only cook when I got slammed.
I eventually got the chance to own my own diner. I worked extra hard at it for 2years and was diagnosed with Congestive heart failure.I had to sell the diner.
Now retired at 42, when I go out to eat, I'm critical of slow, indifferent service and I had better be made to feel welcome or there is hell to pay. On the other hand, when I receive great service I let the waitress, cook, manager know how happy I am, and other patrons around me also know and usually join in the kudos.I ofcourse tip according to service not food, My tips are from 0% to 40%. I do not tolerate bad service! I do reward great service!
WildPoet section please