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Need Some Advice

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Poet deVine
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0 posted 03-11-2001 10:26 AM       View Profile for Poet deVine   Email Poet deVine   Edit/Delete Message      Find Poems  View IP for Poet deVine


For five years I've been the only person in our department that was willing to learn about all the new technology we are using in our job (burning CD's, digital cameras, scanning, etc.). I've also been the unofficial 'help desk' for almost everyone on my floor - if something goes wrong, they call me - I've even been called on to change toner in a microfiche reader because no one remembers how to do it. I'm tired of being dragged away from my job to do these things, too. *sigh

So - how do I encourage others to learn all this? I will be leaving the job someday and don't want to leave them in the lurch.
ma miller
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since 07-11-2000
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1 posted 03-11-2001 10:48 AM       View Profile for ma miller   Email ma miller   Edit/Delete Message      Find Poems  View IP for ma miller

PDV ... i work in a corporate environment as well and have been in a similar situation ... are you familiar with the term "Mentoring" ... you have to actively enroll people into the idea of greater productivity and efficiencies through knowledge ... when you go to do one of these "side tasks", make sure the person(s) you are doing it for is present, and even ask if they're willing to give it a try ... they've obviously become dependent upon your skills in this regard and figure it will get done quicker by giving you a call ... a nasty cycle to break, but it can be done ...

the other alternative is to stop doing these things altogether ... that way management see the need based on the demands of the workforce and may consider hiring an IT support person ... think of it in terms of the guy that always works overtime (hourly waged person, that is), but never accounts for his time on a timesheet ... not only is he cheating himself by not getting the overtime pay he deserves, but he's cheating the company since it skews their sense of the true cost of doing business ... hope this helps and good luck.
Poet deVine
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2 posted 03-11-2001 11:14 AM       View Profile for Poet deVine   Email Poet deVine   Edit/Delete Message      Find Poems  View IP for Poet deVine

Thanks for that great advice!! Sometimes it seems easier to do it myself - takes less time too - so I'll keep 'teaching'.

Dopey Dope
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3 posted 03-11-2001 11:41 AM       View Profile for Dopey Dope   Email Dopey Dope   Edit/Delete Message      Find Poems  View IP for Dopey Dope

Maybe have a little conference in which you start it off by slapping each and everyone of your co-workers on the forehead......yes, softly PDV we don't want them claiming injuries from this "soft tap". Then continue to explain how imp. it is to comprehend technology in the world today.



I was born myself, raised myself, and will continue to be myself. The world will just have to adjust.

I'm in love with my shadow
I admire it daily
Kit McCallum
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4 posted 03-11-2001 01:33 PM       View Profile for Kit McCallum   Email Kit McCallum   Edit/Delete Message      Find Poems  View IP for Kit McCallum

Ah Sharon ... the ultimate dilemma. When you're good at what you do and have a wonderful attitude ... everyone knows it, and keeps coming back to you for more and more. It's a wonderful thing, but your plate can sure pile up fast.

I've had to tackle this from a management point of view, and also from my own work angle years ago. You've got a great attitude, and you want to train others, and that's the best place to start.

The scariest thing I've found for others is their fear of becoming "dispensible". I've spent the last three years passionately training all my staff on the rewards of training others and becoming "dispensible". I never want any of them to leave mind you, and they know that (I love the group I work with) ... but when vacations roll around, we can finally all now breathe a sigh of relief knowing that certain areas don't come to a complete standstill anymore.

I had one situation where a certain position had never been properly documented, and then "poof" 2 weeks notice was given. There was no way we could hire anyone quickly enough to have her train them. I almost had a heart attack. Thankfully, I asked her if she'd mind if I brought in my video camera, and wanted to record her over the next week as I sat with her off and on, reviewing all her tasks as she performed them. We even did a "tour" of her office, reviewing all the file cabinets, everything in folders, taling about it as we taped, where everything was, typical procedures etc. It gave me the opportunity to learn areas of my own business that even I hadn't followed. I took it home and played it back, typing up over 37 pages of helptext from it in total.

By the time the new person started, we were confident that we'd covered the majority of tasks, and the new person fit in beautifully. She pulls up the helptext document, performs a search on a word/task, and up pops the words, directly from the words of the person who performed the task previously. It's been invaluable!

A few minutes of training and documentation saves weeks of agony for everyone involved. I've already begun to plan to implement the video/tape concept in a few more areas to ensure I have no surprises, it was just so easy to do. Everyone's behind it 100%, and I've noticed that the office morale has increased equally. They all still know that they're the best at what they do, but they like to go on vacation without feeling that they're going to come back to a ton of work just piling up.

It's taken me a long time to get there, but I've come to realize that making "myself" dispensible has given me the greatest reward too --- I finally have had a few vacations, and the staff loved taking over and did it beautifully!
Acies
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5 posted 03-11-2001 08:24 PM       View Profile for Acies   Email Acies   Edit/Delete Message      Find Poems  View IP for Acies

I agree with "mentoring"

"So long as men can breathe or eyes can see,
So long lives this, and this give life to thee." W.S.
Sven
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6 posted 03-11-2001 09:42 PM       View Profile for Sven   Edit/Delete Message      Find Poems  View IP for Sven

I agree with MA on this one deVine. . . I too, have become "irreplaceable" at my job as well. . .and whenever someone has a question or needs something done, I always make sure that they're right there so that they're able to do it the next time.

Another thing that I've done, as my predecessor did, is to send out messages beforehand about new things that are happening.  Something for them to keep with them should they have a problem.  So that, when that problem happens, all that they have to do is refer to their "cheat sheet" to fix the problem themselves.  I like to think of it as "Preventative Maintenance"!!!

Hope that this helps. . .  

--------------------------------------------------------------


To the world, you may only be one person. But to one person, you may be the world.
Poet deVine
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7 posted 03-11-2001 10:09 PM       View Profile for Poet deVine   Email Poet deVine   Edit/Delete Message      Find Poems  View IP for Poet deVine

But what if the people in my department HATE computers and technology...???
Dopey Dope
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8 posted 03-11-2001 10:18 PM       View Profile for Dopey Dope   Email Dopey Dope   Edit/Delete Message      Find Poems  View IP for Dopey Dope

Follow the 12 step program on how to BRAINWASH people.



I was born myself, raised myself, and will continue to be myself. The world will just have to adjust.

I'm in love with my shadow
I admire it daily
Paula Finn
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since 06-17-2000
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missouri


9 posted 03-12-2001 01:23 AM       View Profile for Paula Finn   Email Paula Finn   Edit/Delete Message      Find Poems  View IP for Paula Finn

PDV...I call it cross training...and I dont make it an option...I expect everyone who works on my shift to be able to step into any postition...including mine...so I take at least fifteen minutes a day and teach someone a new position...til they have it down...and I tell them they are worth more to me and the comapny that way...and remind them that when reviews come up if I am able to tell my boss that they are fully trained it makes getting them a raise that much easier....MONEY always talks...
Acies
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10 posted 03-12-2001 09:16 AM       View Profile for Acies   Email Acies   Edit/Delete Message      Find Poems  View IP for Acies

I think you should tell your boss to e-mail the others telling them it's a must

sorry Sharon
I know this is serious
But I just wanted you to smile

"So long as men can breathe or eyes can see,
So long lives this, and this give life to thee." W.S.
WhtDove
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11 posted 03-12-2001 11:48 AM       View Profile for WhtDove   Email WhtDove   Edit/Delete Message      Find Poems   Click to visit WhtDove's Home Page   View IP for WhtDove

Yep cross training is the best thing to do. Anyone in that office should be able to do the work. If they don't like computers and what not, then I guess they shouldn't work there. Because that 'is' the nature of the business they're doing.

It should be mandatory. And they should be present to learn whatever it is someone else is doing for them.
Poet deVine
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12 posted 03-12-2001 12:02 PM       View Profile for Poet deVine   Email Poet deVine   Edit/Delete Message      Find Poems  View IP for Poet deVine

I just spent the last hour trying to help someone figure out how to work our new printer (Pitney-Bowes). And am VERY frustrated because it's not my job!!!!! LOL

So the NICE stops here!!!! (j/k...I'm venting)
Sven
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13 posted 03-12-2001 01:09 PM       View Profile for Sven   Edit/Delete Message      Find Poems  View IP for Sven

quote:
But what if the people in my department HATE computers and technology...???


To be perfectly honest deVine, if they're not willing to work with, learn, or use computers and technology in their jobs, (which, I'm sure that they need to be able to do their jobs). . . then they need to find new jobs. . . or get lost by the wayside and left behind.

They have to see that if they don't learn, if they don't change, they will be left there. . . and someone else will be put in their place. . . it's a little harsh, but sometimes, you have to just lay it out there for people. . .

If that doesn't work. . . when they have a problem. . . let them try to figure it out. . . don't let them think that "Oh, I'll just get deVine to fix it. . . ". . . you have to draw the line somewhere. . .

-----------------------------------------------------------

To the world, you may only be one person. But to one person, you may be the world.
Colin
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since 06-05-99
Posts 612
Callington, Cornwall, England


14 posted 03-12-2001 04:09 PM       View Profile for Colin   Email Colin   Edit/Delete Message      Find Poems  View IP for Colin

Sharon, what I think you need to do is try.... if they don't want to learn and if the bosses don't want to make them try to learn, then at least you will be able to let your conscience rest easy.

It won't be a case of you leaving them in the lurch. Instead, they will be dropping themselves in the *scratching head* (uhmmmm, AHA!!!) unfortunate position (phew!) which you are trying to avoid.

Suburbia is where the developer bulldozes out the trees, then names the streets after them. - Bill Vaughan
inot2B
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since 09-18-2000
Posts 2272
Alabama


15 posted 03-12-2001 04:25 PM       View Profile for inot2B   Email inot2B   Edit/Delete Message      Find Poems  View IP for inot2B

It is time to present to your bosses a new division of your company. You offer to be in charge of all new computer and whatever other technologies that come about. Ask for 2 other people to help you run this department. Emphasis to them that this will be your only duties. You will train your help so that if or when something happens to you they will still have qualified help.
Now of course you know they will say we can't afford it plus you are to important in your other duties. That's when you spring the trap and explain how much time you lose doing your job because you have to help other employees who didn't take the time to learn updated technologies.
Well, it is just a thought.
Irie
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since 12-01-1999
Posts 1526
Washington State


16 posted 03-12-2001 06:21 PM       View Profile for Irie   Email Irie   Edit/Delete Message      Find Poems  View IP for Irie

Some would say....just stop doing it for them....
that would make them learn to do it them selves.
I say that too, but then again, I'm too much of a softie and
would give in.....

Or you could start charging them for services, ask your boss
for a raise for the extra work you have to do....


~Sheri

"The things that come to those that wait may be the things
left by those who got there first"


 
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