British Columbia, Canada
Did you follow the instructions on this page? If it is the right size, you upload it from the "Browse" button off your hard drive, by entering your user name, and pasword. Hope it works for you.
Uploading Profile Picture
It goes to Nan, and she usually makes it "better" for the net, and presto. However, I think you have to be here a little bit before you can upload it as well as I recall.