Hi Linda, quick fix that should work for you till Ron or someone can help further...
At the top left of your screen in PIP is a black shadowed box with various member options, choose Members Area, Cookies and Preferences, then click the link to delete cookies.
In explorer, go to View, Internet Options and press the button to delete the temp files, next to that is a Settings buttons, choose View Files and select them all (these are the cookies stored for all sites you visit so please make sure you have either written down or know any relevant passwords or bank information as these will or could be lost) then delete those, finally clear your history button.
That's the simplest way and safest to sort it out...
Yell if get stuck or the instructions don't make sense.. )
ps: you will be asked for confirmation when deleting via the Settings button, just hit the Return or Enter key on each one.
Hope that helps...happy writing